Privacy Policy

Last updated: 13 June 2026

This Privacy Policy explains how Samvad Connect (operated by Shukshi Coders Infotech Pvt. Ltd., “we”, “us”) collects, uses, and protects information when you use our WhatsApp Business messaging platform and related APIs (the “Service”). By using the Service you agree to this Policy.

1. Roles

For data you upload or exchange with your customers (contacts, messages), you (the business/organization) are the data controller and we act as a data processor on your behalf. For your own account and billing data, we are the controller.

2. Information we collect

Account data: your name, email, phone, password (hashed), organization details.
Customer data you provide: contacts, phone numbers, tags, and the content of WhatsApp messages sent and received through your connected numbers.
WhatsApp Business Account data: WABA id, phone numbers, display names, quality ratings, and access tokens (encrypted at rest).
Billing data: plan, subscription and invoice records. Card details are handled by our payment processor (Razorpay) — we do not store card numbers.
Usage & log data: IP address, device/browser info, API requests, and timestamps for security and diagnostics.

3. How we use information

To provide the Service: send/receive WhatsApp messages, run campaigns and automations, and power the shared inbox.
To authenticate users, enforce plan limits, and secure the platform.
To process subscriptions and issue invoices.
To provide support and respond to tickets.
To monitor, debug, and improve reliability and performance.

4. Sharing & sub-processors

We share data only with service providers needed to run the platform:

Meta Platforms (WhatsApp Cloud API) — to deliver and receive your messages.
Razorpay — payment processing for subscriptions.
Cloud hosting & infrastructure providers — to host the application and store data.

We do not sell your data. We may disclose information if required by law or to protect rights and safety.

5. WhatsApp / Meta

Your use of WhatsApp messaging is also governed by Meta’s WhatsApp Business Messaging Policy and terms. Message content is transmitted via Meta’s infrastructure. You are responsible for obtaining valid opt-in/consent from your contacts before messaging them.

6. Data retention

We retain account and message data for as long as your account is active or as needed to provide the Service. Webhook logs and automation logs are pruned periodically. On account closure, we delete or anonymize your data within a reasonable period, except where retention is required by law.

7. Security

We use industry-standard measures including encryption in transit (TLS), encryption of sensitive tokens at rest, role-based access control, and tenant isolation. No method of transmission or storage is 100% secure.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. End customers should direct such requests to the relevant business (controller); we will assist that business as processor. Contact us at service@sk-coders.com.

9. International transfers

Your data may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

10. Cookies

We use a strictly necessary session cookie to keep you signed in. We do not use advertising cookies.

11. Children

The Service is not directed to individuals under 18 and we do not knowingly collect their data.

12. Changes

We may update this Policy; material changes will be notified in-app or by email. Continued use after changes constitutes acceptance.

13. Contact

Questions? Email service@sk-coders.com or write to Shukshi Coders Infotech Pvt. Ltd., H. No. 5-13-77/1, Kaka Chowk, Padampura, Aurangabad 431001.