Terms & Conditions

Last updated: 13 June 2026

These Terms govern your access to and use of the Samvad Connect platform and APIs (the “Service”) operated by Shukshi Coders Infotech Pvt. Ltd. By creating an account or using the Service, you agree to these Terms.

1. The Service

We provide a multi-tenant platform to connect WhatsApp Business accounts and manage broadcasts, a shared team inbox, contacts, templates, automation, analytics, and a developer API. Features may change over time.

2. Accounts & eligibility

You must be at least 18 and able to form a binding contract.
You are responsible for the accuracy of your information and for all activity under your account and API keys.
Keep your credentials and API keys confidential; notify us of any unauthorized use.

3. Acceptable use

You agree not to use the Service to:

Send spam, unsolicited, or bulk messages without valid opt-in/consent.
Violate Meta’s WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, or applicable law.
Transmit unlawful, fraudulent, harmful, or infringing content.
Abuse, reverse engineer, or attempt to disrupt the Service or its rate limits.

4. WhatsApp / Meta compliance

Your use of WhatsApp messaging is subject to Meta’s terms and policies. You are solely responsible for obtaining recipient consent, using approved message templates where required, honoring opt-outs, and complying with messaging windows and quality requirements. Meta may rate-limit, flag, or ban numbers that violate its policies.

5. Plans, billing & refunds

Paid plans are billed via Razorpay on a recurring basis until cancelled.
Fees are exclusive of taxes unless stated; you are responsible for applicable taxes.
Plan limits (users, numbers, contacts, monthly messages) apply per your subscription.
Except where required by law, fees are non-refundable. You may cancel to stop future renewals.

6. Developer API

API keys are scoped to your organization and subject to rate limits. You are responsible for all calls made with your keys and must secure them. We may revoke keys or throttle usage to protect the platform.

7. Customer data & privacy

You are the controller of the contact and message data you process through the Service; we act as your processor as described in our Privacy Policy. You represent that you have the rights and consents necessary to process that data.

8. Intellectual property

The Service, including its software and branding, is owned by us and our licensors. You retain ownership of your data. You grant us a limited license to host and process your data solely to provide the Service.

9. Suspension & termination

We may suspend or terminate access for breach of these Terms, non-payment, or policy/legal violations (including by Meta). You may terminate at any time by closing your account. Upon termination, your right to use the Service ends and data is handled per the Privacy Policy.

10. Disclaimers

The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted delivery of WhatsApp messages, which depend on Meta and third parties.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our aggregate liability is limited to the fees you paid in the 3 months preceding the claim.

12. Indemnification

You will indemnify us against claims arising from your content, your use of the Service, or your violation of these Terms or applicable law.

13. Governing law

These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts at Aurangabad, Maharashtra.

14. Changes

We may update these Terms; material changes will be notified in-app or by email. Continued use after changes constitutes acceptance.

15. Contact

Questions about these Terms? Email service@sk-coders.com.